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Transferring Content from Phone to Tablet
26-11-2014, 04:33 PM (This post was last modified: 26-11-2014 04:39 PM by AndroidTechSupa63.)
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RE: Transferring Content from Phone to Tablet
(26-11-2014 04:19 PM)mphartzhe Wrote:  Hey folks, I've tried contacting Miniclip Support about this, but they've been no help at all. (They even made me pay for content I already own and now won't give a refund because I don't have an 'original purchase receipt'.)

I played this game back when it first came out in 2012 on my Android phone. Loved the game and spent many, many hours with it. I unlocked all the content in the game by beating things on Brutal difficulty and I didn't pay to unlock anything.

Back then there was no Google Play Games integration (pretty sure Google Play Games didn't even exist back then). So, I'd guess my content never sync'd up properly because there was nothing to sync to when I unlocked it.

Fast forward a couple of years and now I have a tablet and want to play the game again on my bigger screen. I've tried the Restore Progress and Restore Purchases in the game on my Tablet and it won't do anything. Miniclip Support said to play a full game on the tablet and it'd unlock after that... it didn't. They then said to "purchase" the content in the game again and it would recognize that I already owned it and not charge me... it didn't (I was charged).

I can't do anything to get this content to sync up and Miniclip Support is just reading off a checklist. (Their last contact with me went back to step one, which we addressed in their first email to me. It's pretty frustrating.)

Is there anything I can do? Am I going to need to either buy the content or unlock everything by beating Brutal again? (Which, to be honest, is aptly named... it's brutal.)

Hello there,

You only purchased the "Unlock Full Version" option back in 2013. If the instructions said "repurchase the same item", that would exclude the Virus that you purchased, thus voiding the possibility of a refund.

Also, as the troubleshoot says, you must be logged with the same account you used to purchase the game in the past as your devices main account.

Regarding the progress I believe there is nothing we can do since it was previously stored inside the app (before Google+ integration)

Hope you can understand this.
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RE: Transferring Content from Phone to Tablet - AndroidTechSupport - 26-11-2014 04:33 PM

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